Home Page » Confidentiality and Safety Agreement @ Fidelis


Your privacy is our top concern. We at Fidelis work hard to earn and keep your trust; therefore, we adhere to the following principles to protect your personal privacy.

  • We will never rent or sell personal identity information to third parties for marketing purposes. We will only share your personal identity information with third parties to carry out your instructions and to provide specific services.
  • We will never share contact information with another customer or user without written consent
  • Any confidential information that is provided will be secured with all industry standard protocols and technology

Fidelis knows the importance of protecting information related to the customers. The registration forms, questionnaires and contests in our website demand your contact information (your name, e-mail address, telephone number and communication address) and your demographic information (your age, occupation, position). In the near future we will ask you to share your financial information (e.g. credit or debit card number) with us.

As a customer or visitor you are welcome to browse and use this web site in accordance with our privacy statement. Please read our privacy statement carefully, by using this web site you are accepting the current privacy terms and conditions.

Fidelis use your personal information in order to receive your demands, to render services and offer goods, to process your payments for purchased goods and services, to contact you for your demands, and marketing purposes of our goods and services, to update your existing personal information and administer your membership, to offer the goods and services that might attract your attention and have third parties carry out the technical, logistics and similar services on behalf of our company.

An IP address is a number assigned to your computer by your internet service provider ( ISP ) so you can access to internet. Your IP information is used to determine the problems in our server and administer our website. We use your IP address to determine the fastest route for your computer to use when connecting to Fidelis web page. Your IP address can also be used to define you as a visitor and collect general demographic information about you.

Our web site uses “ cookies “. A “ cookie “ is a tiny data file which resides on your computer that allows Fidelis to recognize you as a user when you return to our site using the same computer and web browser. Unfortunately, if your browser settings do not allow “ cookies “, you will not be able to use our web site.

The cookie files used by our website register your log on information such as your e-mail address in order to save time by eliminating the necessity to reenter your personal information. Our website might use the cookie information in order to monitor your goods and services purchases, to obtain content related to your activities and transactions, to relate information activities and events. But, if the IP information that you used to access our website has a dynamic structure and the IP information received by our website in your first and following visits are different than each other, you might be asked to re-login as a new user. Our website will accept you as a new user and ask you to log in.

Fidelis will communicate with you through e-mail, SMS and notices posted on this website. Unless otherwise stated by you, as long as you are a Fidelis member, weekly newsletters, customized new service, activity and programs shall be sent to the e-mail address that is registered with our website. E-mails sent by Fidelis sometimes might be perceived as spam and kept at junk mail or bulk mail folders. Please check these folders and be sure to update your settings in order to avoid this. As being our customer or visitor, you have the right to make changes to e-mails sent by Fidelis, wave from receiving e-mail services and restart receiving them.

If you wish to opt-out of receiving promotional e-mails please send your request to customerservices@fidelis.com.tr. You will receive a response to requests sent to customerservices@fidelis.com.tr  within three business days.

When required your contact information is used to contact you for the transactions carried out at our website. If you do not want us to contact you any more although you had already let us so, such a preference shall not be valid if the database we employed to contact you belongs to your previous membership.

Provided that the above mentioned subjects are saved, we shall not share your name and address with the third parties except in cases required by law. If any third party submits a court decision or any other legal document to disclose your name and address information, we will do our best to inform you about the situation by contacting you at your address information registered in our system. We shall have no responsibility if your contact information registered in Fidelis is not up to date or we can not contact you for any other reason. Fidelis shall have the right to share your private information with the legal authorities responsible for the public safety upon their demand.

In case of delivery by the courier service, you shall be deemed to accept sharing your personal information with the courier company even if you reject us sharing your personal information with the third parties. If you prefer to make your payments using POS infrastructure ( to be made available in the near future ), you shall be deemed accepted sharing your credit card information (credit card number, expiration date and CVV2/CVC2 number assigned by your bank to your card for card not present transactions) with the banks working with us.  Otherwise purchase transactions can not be processed by Fidelis. Your financial information shared with us is used to check your financial availability and issue the bills for the goods and services purchased by you.

We would like to inform you that we will not share your significant financial data with third parties other than the banks and credit card institutions. The information to be shared with the banks and credit card institutions includes all the financial information such as credit card number, expiration date and CVV2/CVC2 number assigned by your bank to you for card not present transactions but is not limited to them. Fidelis prefers the most reliable and up-to-date software for card not present transactions to maintain safe exchange of the information in the encrypted form between the company and the banks or credit card institutions.
We use your demographic information to adopt our website according to interest areas of our visitors and members.  

There may be links for other web sites in Fidelis website. Fidelis shall have no responsibility for the confidentiality and security applications, contents, third party confidentiality and security policies and applications. In our website security precautions are taken in order to avoid losing, misusing or modifying the customer data. Fidelis employs physical, electronic and procedural protection measures against the collecting, storing and disclosing the customer information that might be deemed as private. This means that our security procedures might demand you to prove your identity before disclosing your personal information. Your PIN number is never asked during your transactions with Fidelis. Please take precautions to secure your PIN number which is private information. Do not share this information with us.

Our company is continuously changing and our confidentiality statement may also change from time to time. Please visit our website frequently in order to see the latest changes and updates. Until otherwise stated by Fidelis, our existing confidentiality statement shall be valid for all the information submitted by you during your membership.

We may need to disclose our customer database, including any personal data relating to you contained therein, to a third party who acquires or attempts to acquire all or substantially all of the assets or shares in our company or our website whether by merger, acquisition, reorganization or otherwise. You are generally entitled to ask us by letter or e-mail what details of yours are being held or processed, for what purpose and to whom they may be or have been disclosed we will charge a fee to respond to such a request. Fidelis promises to respond to your request within two weeks upon receiving your written request and service fee. In certain limited circumstances, we are entitled to refuse your request. If you believe that any of your personal details which we are processing are inaccurate or incorrect please contact us immediately. To protect any data you store on our servers we also regularly audit our system for possible vulnerabilities and attacks.

If you have any doubts, suspicions, proposals or claims related to this confidentiality statement, to the applications in this Fidelis site or any transactions performed by you in the web site, please share them with us by using our e-mail address privacy@fidelis.com.tr. Investigation and evaluation of your opinions shall be carried out by Fidelis personnel and you shall be contacted if necessary.

If you see the Fidelis logo in any other website, it shall not mean that Fidelis’s confidentiality statement is valid for that site. Please check the URL address of the website and be sure that if it actually belongs to Fidelis. There might be fraudulent attempts for using our corporate logo without taking our permission. Please inform us about this kind of situations using our e-mail address security@fidelis.com.tr. Fidelis has links only to the web sites of the companies that have business cooperation, demonstration, advertisements, banner and sponsorship agreement. No official links shall be given to other websites without official permission of Fidelis.

Fidelis web site is for your personal and non-commercial use. You may view any part of it and take notes for your own use. You are not allowed to copy ( printing off on to paper, storing on disk, or in any other way ) and distribute, modify or tamper with in any way the information contained on this web site. You are not allowed to copy or use any material from this web page for any commercial purpose at all. You may not use this site for the transmission or posting of any computer viruses or any material that is offensive, defamatory or in any way harmful to this site or its users.

All trademarks, copyright and other intellectual property rights in any material ( including text, photographs and other images and sound ) contained on the Fidelis web site(s) are either owned by or has been licensed to Fidelis by the rights owners so that we may use it on our web site(s). You are not allowed to copy or otherwise use any trademarks or trademarked material that appear on this site without the express permission of the trademark or copyright owners nor are you allowed to remove any copyright, trademark or other intellectual property notices contained in the original material from any pages you copy or print off from this web site.

Children are not eligible to use our services and we ask that minors ( under the age of 18 ) do not submit any personal information to us or use the services.

We at Fidelis have done our best to ensure that the information on this web site is accurate. Fidelis cannot be responsible for any damage or loss that may arise directly or indirectly  from the use of information contained on this web site.

Fidelis Consultancy and Business Support Services
Aytar Caddesi Aytar Apt. No:20/2 Levent
Istanbul- 34337 Turkey
Tel:      +90 (212) 273 0334
E-Mail: info@fidelis.com.tr

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